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Darmac Engineers, a civil engineering firm Located in Lagos with a successful track record of cost-effective project implementation, which offers a broad base of planning, design, survey, construction management and operational expertise.
Darmac Engineers is recruiting to fill the position with the details below:
Job Title: Customer Care Representative
- Attend to phone calls from customers and resolve enquiries, queries, email or other means as directed.
- Receive all incoming emails and distribute to appropriate quarters
- Ensure that the team’s objectives are develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.
- Negotiation & Objection Handling
- Resolves customer complaints via phone,
- Receive all walk in customers and direct them to the appropriate department, ensure they are properly attended to.
- Transfer all incoming call to department concern
- Customer Relationship Management
- Market/Competitor Knowledge
- Will be experienced at dealing with both inbound and warm outbound calls, emails and social media correspondence.
- Will provide support to prospective clients on enquiries and after sales services and follow up administration to ensure professionalism in services.
- Will have the responsibility to market company products or services on all Social Media pages.
- Good all round administrative and organizational skills.
Qualifications and Requirements
- HND/BSc in any discipline
- Excellent spoken English with impressive interpersonal skills both written and verbal
- Excellent customer relations skills
- Must be Computer literate and internet savvy
- Excellent interpersonal and communication skills
- Excellent use of Microsoft office tools are required
- Good Communication and Interpersonal Skills are required
- Must have a passion for people, must be outspoken, have the ability to work under pressure and must be patient.
- 1-3 years experience
Application Closing Date
1st August, 2017.
How to Apply
Interested and qualified candidates should send their CV’s to: firstname.lastname@example.org